Your data, handled honestly.
We collect the minimum we need to run Frenzee for you, we don’t sell it, and we tell you who else touches it. Plain English below — no dark patterns. Last updated 8 November 2026.
Who we are
Frenzee is a sourcing and production service for people who make and sell physical products, operated out of Hong Kong. If you have a privacy question, email help@frenzee.co — a founder reads it.
What we collect
- Account details — your email address, used for magic-link sign-in, and a display name and brand/shop handle if you set them.
- What you put into the product — your product ideas, briefs, specifications, supplier and order information, and messages you create or send through Frenzee.
- Connected channels (only if you connect them) — if you link an email inbox, we access the specific messages needed to draft and manage your supplier conversations, with your consent, and only for that purpose.
- Basic usage data — standard logs and analytics to keep the product working and improve it. This includes which pages get visited and where visitors arrived from. Analytics cookies are off by default: until you consent, Google Analytics runs without storing anything on your device.
Supplier lists
If you buy a supplier list, we hold: the email address you paid with; a phone number if you gave one, so the assistant can reach you when it opens; your answers to the optional questions about what you are making; and the record of what you bought and when.
What is in a list. A list describes supplier companies — their names, what they make, photographs from their public catalogues, and contact details they publish themselves. We compile it from public sources: the companies’ own websites, public contact pages and official fair exhibitor rosters. It does not contain anyone’s customers, orders or private correspondence.
Why we hold it. To deliver the file you bought, to send updates if you asked for them, and to answer you when you write to us. We do not sell it, and we do not share it with anyone else for their own purposes.
Updates are opt-in. After you buy, you can ask to hear when the Frenzee assistant opens and when new lists publish. That is a separate choice from buying, it is never pre-selected, and we record the date you made it. Reply to any email, or write to help@frenzee.co, and we will stop.
If you are a supplier in a list. Email help@frenzee.co and ask us to correct or remove your record. We action removal requests within 14 days and exclude the company from future files. We cannot recall a file someone has already downloaded, and we say so plainly rather than implying otherwise.
How we use it
To run Frenzee for you: turn your ideas into factory-ready briefs, match and contact suppliers, manage production, and handle payments where you choose that. We do not sell your personal data. Some of what you type (briefs, messages) is processed by our AI provider to generate briefs and replies — see “Who processes your data” below.
Who processes your data (sub-processors)
We use a small set of trusted providers to operate the product. The main ones:
- Supabase — database and authentication hosting.
- OpenRouter / Moonshot AI (Kimi) — the AI model that turns your descriptions into briefs and drafts replies.
- Stripe — payment processing (billing), where you use Frenzee-handled payments.
- Resend (email delivery) and Vercel (web hosting and privacy-friendly page analytics) — to deliver sign-in links, notifications, and the site itself.
- Google Analytics — how people find and move through the site. It runs with storage denied by default, so no analytics cookie is set unless you consent, and advertising identifiers are redacted.
We share only what each provider needs to do its job, and never to sell or advertise to you.
Buyer anonymity
When you source through Frenzee, your identity stays private to factories until you choose to commit. We don’t expose your name, contact, or company to a supplier at the quote stage.
Security
How we protect data — encryption, access controls, and our honest certification status — is on our security page.
Your choices
You can access, correct, export, or delete your data. Use your account settings where available, or email help@frenzee.co and we’ll handle it. We keep data only as long as we need it to run the product or as the law requires.
Where your data is handled
Frenzee operates from Hong Kong and works across the Asia–Pacific corridor, so your data may be processed in Hong Kong and the regions where our providers operate.
Changes
If this policy changes meaningfully, we’ll update this page and the date above. Questions about any of it: help@frenzee.co.